How to Download and Apply for a Zenka Loan Online
If you are looking for a quick and easy way to access a loan in Kenya, you might want to check out Zenka. Zenka is a mobile-based loan app that offers short-term loans to Kenyans deposited directly into their M-Pesa accounts. Since its launch in December 2018, Zenka has become one of the most popular digital lenders in Kenya, with over 5 million downloads on Google Play Store and a 4.1-star rating from over 110,000 reviews.
But what makes Zenka so appealing, and how can you get started with it? In this article, we will show you how to download, install, and apply for a Zenka loan online in just a few minutes. We will also cover some of the features, benefits, and terms of Zenka loans, as well as how to contact their customer service in case you need any assistance.
How to Install the Zenka App
The first step to getting a loan from Zenka is to install their app on your smartphone. Here is how you can do it:
- Visit the Google Play Store and search for “Zenka Loan App”.
- Download and install the app on your smartphone.
- Open the app and fill out the registration form with your personal details, such as your name, ID number, phone number, email address, etc.
Alternatively, you can also visit Zenka’s official website at https://zenka.co.ke/ and use their APK file installer tool to download and install the app.
How to Get a Loan from Zenka
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Through the Zenka App
Once you have installed and registered on the Zenka app, you can apply for a loan in three simple steps:
- Choose your desired loan amount and repayment period. You can borrow from Ksh 500 to Ksh 30,000 for a period of 1 to 61 days.
- Wait for approval from the Zenka team. This usually takes a few minutes, depending on your credit score and history.
- Receive your loan directly on your M-Pesa account. You will also get a confirmation message from Zenka with the loan details and repayment instructions.
Using USSD Code
If you don’t have access to the internet or the Zenka app, you can still get a loan from Zenka using their USSD code. Here is how:
- Dial *483*101# on your Safaricom line.
- Follow the prompts to enter your details and loan amount. You will need to provide your ID number and PIN.
- Confirm your loan request and receive it on your M-Pesa account. You will also get a confirmation message from Zenka with the loan details and repayment instructions.
How Much Can You Borrow from Zenka?
The amount of money you can borrow from Zenka depends on several factors, such as your credit score, repayment history, and income level. Zenka uses a dynamic algorithm to determine your credit limit, which can increase or decrease over time based on your performance.
The minimum loan amount you can borrow from Zenka is Ksh 500, while the maximum is Ksh 30,000. The repayment period ranges from 1 to 61 days, depending on your preference and eligibility. The interest rate charged by Zenka is 9% per month, which translates to an annual percentage rate (APR) of 108%. There are no other fees or charges involved, except for a late payment penalty of 1% per day.
For example, if you borrow Ksh 10,000 for 30 days from Zenka, you will pay back Ksh 11,900, which includes Ksh 900 as interest. If you fail to repay on time, you will incur an additional Ksh 119 per day as a late payment fee until you clear your balance.
How to Repay Your Zenka Loan
Through the Zenka App
The easiest way to repay your Zenka loan is through the app. Here is how:
- Open the app and go to “My Loans”.
- Select “Pay with M-Pesa”.
- Enter your M-Pesa PIN and confirm the payment.
You will receive a confirmation message from both M-Pesa and Zenka once your payment is successful. You can also check your loan status on the app.
Using USSD Code
If you don’t have access to the internet or the Zenka app, you can still repay your Zenka loan using their USSD code. Here is how:
- Dial *483*101# on your Safaricom line.
- Select “Repay Loan”.
- Enter your M-Pesa PIN and confirm the payment.
You will receive a confirmation message from both M-Pesa and Zenka once your payment is successful. You can also check your loan status by dialing the same USSD code and selecting “Check Balance”.
How to Access Additional Features on Zenka
Additional Amount
One of the unique features of Zenka is that you can top up your existing loan with extra cash up to your credit limit. This means that you don’t have to wait until you repay your current loan to apply for a new one. You can simply request for an additional amount and get it instantly on your M-Pesa account.
To access this feature, you need to have an active loan with Zenka and a good repayment history. You can then open the app and go to “My Loans”. You will see an option to “Request Additional Amount”. Select it and choose how much extra cash you need. You will then see the new loan amount, interest, and due date. Confirm the request and receive your additional amount on your M-Pesa account.
Extensions
Another feature that Zenka offers is the ability to extend your due date by 7, 14, or 30 days for a fee. This can help you avoid late payment penalties and improve your credit score. You can only use this feature once per loan cycle, and you need to have an active loan with Zenka that is not overdue.
To access this feature, you need to open the app and go to “My Loans”. You will see an option to “Extend Due Date”. Select it and choose how many days you want to extend your loan by. You will then see the new due date and the extension fee. Confirm the request and pay the fee using M-Pesa. Your loan will then be extended by the number of days you selected.
How to Contact Zenka Customer Service
If you have any questions, complaints, or feedback regarding Zenka loans, you can contact their customer service team through various channels. Here are some of the ways you can reach them:
- Phone: Call 020 765 9988 or 070 999 8888 from Monday to Friday between 8 am and 5 pm.
- Email: Send an email to support@zenka.co.ke or info@zenka.co.ke and expect a reply within 24 hours.
- Social media: Follow and message Zenka on Facebook, Twitter, Instagram, or LinkedIn using the handle @zenkafinance.
You can also visit their website at https://zenka.co.ke/ and use their live chat feature or fill out their contact form.
Conclusion
Zenka is a convenient and reliable way to access a loan in Kenya without any collateral, paperwork, or guarantors. All you need is your smartphone, your ID, and your M-Pesa account. You can download and install the Zenka app from Google Play Store or their website and apply for a loan in minutes. You can also use their USSD code to get a loan without the internet or the app. You can borrow from Ksh 500 to Ksh 30,000 for a period of 1 to 61 days at an interest rate of 9% per month. You can repay your loan using M-Pesa through the app or the USSD code. You can also access additional features such as additional amount and extensions to increase your loan amount or extend your due date.
If you are looking for a fast and flexible way to solve your financial needs, you should try out Zenka loans today. You will enjoy their low rates, high limits, and excellent customer service. Zenka is more than just a loan app; it is your financial partner.
FAQs
Q: How do I qualify for a Zenka loan?
A: To qualify for a Zenka loan, you need to be a Kenyan citizen aged 18 years and above, have a valid ID, have an active Safaricom line registered in your name, and have an active M-Pesa account.
Q: How do I increase my credit limit on Zenka?
A: To increase your credit limit on Zenka, you need to repay your loans on time, borrow frequently, and maintain a good credit score. Zenka will review your performance periodically and adjust your limit accordingly.
Q: What happens if I default on my Zenka loan?
A: If you default on your Zenka loan, you will incur a late payment fee of 1% per day until you clear your balance. You will also damage your credit score and reduce your chances of getting loans from Zenka or other lenders in the future. You may also face legal action from Zenka if you fail to repay your loan after several reminders.
Q: Can I cancel my Zenka loan after receiving it?
A: Yes, you can cancel your Zenka loan within 24 hours of receiving it without paying any interest or fees. You just need to repay the principal amount using M-Pesa through the app or the USSD code. You will then receive a confirmation message from Zenka that your loan has been cancelled.
Q: Can I refer my friends and family to Zenka and earn rewards?
A: Yes, you can refer your friends and family to Zenka and earn rewards for each successful referral. You just need to share your referral code with them and ask them to use it when registering on the Zenka app. You will then receive Ksh 100 for each referral who takes their first loan from Zenka. You can use the referral bonus to pay for your loans or withdraw it to your M-Pesa account.
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